Training and Support

Training

We provide individual and group training for Windographer and HOMER. Depending on your needs, we can provide hands-on training in person, or over the phone and Internet. We provide training to:

• Familiarize first-time users with a model"s capabilities
• Help intermediate users solve specific problems using the model and familiarize them with advanced features.
• Assist expert users in understanding and interpreting model results and mastering the most advanced features of the model

We typically use a structured course for first-time users to ensure that training covers all of the model"s basic capabilities and prepares training participants to begin working with the model on their own. We provide intermediate and expert level training in a less formal environment so that we can help participants solve specific modeling problems. All of our training is based on a hands-on approach, where you learn by doing. In either case, we are happy to tailor training to your particular needs.

Technical Support

We provide technical support for users of Windographer and HOMER, ranging from troubleshooting problems to providing expert guidance for advanced use of the software. We can review files and technical reports to help find errors or suggest improvements.

The Windographer license fee includes two hours of technical support. Beyond those two hours, we charge US $100/hr for Windographer technical support.

We provide technical support for users of HOMER under an agreement with HOMER Energy.